Create a ticket

Connector functions are a new addition to Slack automations. We recommend understanding the systems and APIs you're integrating with before setup.

Facts

Create a ticket

Schema:	`Connectors.Zendesk.functions.CreateTicket`
Service:	Zendesk

Workspace setup

Before adding this connector to a workflow, the following workspace environment variables need to be configured by a workspace admin:

ZENDESK_SUBDOMAIN

Admins can set workspace environment variables for connectors that require them from within Workflow Builder, in the Manage Integrations section.

To open the Manage Integrations section, open Workflow Builder and access the additional options menu to the right of the Create Workflow button.

Input parameters

Required parameters

zendesk_access_token

slack#/types/credential/oauth2

·Required

Determines whether this connector will use the credentials of the user starting the workflow or the credentials configured by an app collaborator. See the Authentication section on this page for details.

Example

{ credential_source: "END_USER" }

comment

string

·Required

Enter text

Optional parameters

requester_name

string

·Optional

Enter text

requester_email

string

·Optional

Enter text

assignee_id

integer

·Optional

group_id

integer

·Optional

followers

array

·Optional

Enter internal agent emails

cc_emails

array

·Optional

Enter external email CCs

subject

string

·Optional

Enter text

type

string

·Optional

priority

string

·Optional

tags

array

·Optional

reply_type

string

·Optional

status

string

·Optional

Output parameters

Required parameters

requester_id

integer

·Required

The ticket's requester ID

requester_email

string

·Required

The ticket's requester email

ticket_id

integer

·Required

The ticket ID

ticket_url

string

·Required

The ticket URL

assignee_id

integer

·Required

ID for the assigned user

priority

string

·Required

Priority of the ticket

Authentication

A connector's access token property specifies how the connector handles authentication.

End-user authentication

user Workflows that include a connector function relying on end-user authentication can can only be started with a link trigger.

zendesk_access_token: {
    credential_source: "END_USER"
}

End-user experience: User will be prompted to link their external account via OAuth when they first start the workflow that contains this connector.

Developer experience: Developer does not have to implement authentication in app.

Developer authentication

zendesk_access_token: {
    credential_source: "DEVELOPER"
}

End-user experience: User can start a workflow containing the connector (they are not prompted to authenticate).

Developer experience: One of the app's collaborators configures external authentication via the CLI before sharing the app with users.

How to use

First, import Connectors from deno-slack-hub into your project's import_map.json file, like this:

{
  "imports": {
    "deno-slack-hub/": "https://deno.land/x/deno_slack_hub@2.2.0/",
    "deno-slack-sdk/": "https://deno.land/x/deno_slack_sdk@2.14.2/",
    "deno-slack-api/": "https://deno.land/x/deno_slack_api@2.8.0/",
  }
}

Next, import Connectors at the top of your workflow's definition file:

// my_workflow_file.ts
import { Connectors } from "deno-slack-hub/mod.ts";

Finally, add the connector as a step in your workflow just like you would a built-in Slack function.

SomeWorkflow.addStep(
  Connectors.Zendesk.functions.CreateTicket, {
  //...

🧙🏼 Your admin may need to approve the connector first. If your workspace has been configured to only allow admin-approved apps, the CLI will prompt you to send an admin approval request the first time you try to use a connector that hasn't been approved by an admin yet. While waiting for admin approval, the CLI may report an error like this:

Workflow function... is referring to an unknown step output parameter...

You can safely ignore this error; it will go away as soon as your workspace admin approves your request to use the connector.